Guest Services

At Park Ridge Health, the experience of our guests and their loved ones is very important to us. Whether they are delivering a baby for the first time, or watching over a grandparent in the Intensive Care Unit, we want to ensure that they feel cared for and comfortable during their time with us, just as if they were members of our own families.

Our Park Ridge Health Guest Services team is here to support you during your time with us, while providing world-class service and an exceptional experience.

Our Director of Patient and Guest Relations is always available to offer assistance and a smile, and can be reached by calling 828.681.2781.

Camy Horrell, Director of Patient and Guest Relations for Park Ridge Health

Valet Services

As part of our dedication to world-class service, we offer free valet services for our guests, Monday through Friday, from 8 a.m. to 5 p.m., at the front entrance to Park Ridge Health.

The Park Ridge Health Ambassador Program

When you enter Park Ridge Health, you may notice something a little different - a smiling face to greet you. We want to ensure that you always feel welcome with us, and so a group of Park Ridge Health team members, including our President & CEO, spend time each week at our front entrance greeting our guests and visitors and guiding them to their destinations.

Our Ambassador Program is just a small part of a guest experience we hope will bring healing, health and hope to you and your loved ones.

Pastoral Care

At Park Ridge Health, we believe that true health comes from caring for the whole person - mind, body and spirit. As the only faith-based hospital in Western North Carolina, we provide those guests who wish to do so, with the opportunity to grow in their spiritual health.

Our Pastoral Care team is comprised of compassionate individuals who are devoted to providing non-denominational support to our guests, visitors and Park Ridge Health family. They are also available to assist with contacting your personal place of worship if you wish to visit with your personal religious counselor.

To help ease the transition for those admitted to our facility, all new guests of Park Ridge Health are visited by one of our Pastoral Care team members within 24-hours of admission.

Park Ridge Health-Based Pastoral Care Services:

  • Anointing
  • Arrangement of baptisms
  • Arrangement of communion
  • Crisis support for guests, families and Park Ridge Health team members
  • Devotionals
  • Grief counseling
  • Meditation groups
  • Spiritual support
  • New guest visitation
  • Surgical guest visitation
  • Inpatient visitation

Community-Based Pastoral Care Services:

  • Assistance with smoking cessation programs
  • Performance of funeral services
  • Grief counseling
  • Home visitation to former guests under the care of home health services
  • Premarital counseling

To arrange any of the above services, or to speak directly with a Pastoral Care team member, please call 828.681.2159.